Refund policy

Return & Refund Policy

7-Day Return Policy

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition.

  • Have all original tags, labels, and packaging intact.

  • Be accompanied by a valid receipt, invoice, or proof of purchase.

How to Request a Return

To initiate a return, please contact us at invimartofficial@gmail.com within 7 days of receiving your order.

In your return request, please include:

  • Order number

  • Product name

  • Reason for return

  • Photos or videos (if the product is damaged, defective, or incorrect)

Once your return request is approved, we will provide instructions for the return process. Items returned without prior approval will not be accepted.

For any return-related questions, please contact us at invimartofficial@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, missing, or incorrect item, contact us within 48 hours of delivery at invimartofficial@gmail.com. To help us process your claim quickly, please provide:

  • Clear photos of the product

  • Photos of the packaging

  • An unboxing video showing the issue (mandatory for damage claims)

We will review the issue and provide a suitable resolution, including replacement, refund, or exchange, as applicable.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Perishable goods (food, flowers, plants, etc.)

  • Personalized or custom-made products

  • Personal care and hygiene products

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Clearance, sale, or discounted items (unless received damaged or defective)

If you are unsure whether your item is eligible for return, please contact us before placing your order.

Exchanges

We currently offer exchanges only for products that are damaged, defective, or incorrectly delivered.

For other exchange requests, customers may return the eligible item and place a new order separately.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.

If approved, the refund will be processed to your original payment method within 7–10 business days. Processing times may vary depending on your bank, credit card provider, UPI service, or payment gateway.

If you have not received your refund within 15 business days after approval, please contact us at invimartofficial@gmail.com.

Contact Us

For all return, exchange, and refund-related inquiries, please contact:

Email: invimartofficial@gmail.com